Get Support
Our universal support method is to email us: [email protected]
This shared email allows Jochen and I both to help out and provide more timely coverage as we are 8 hours apart and so you benefit from an extended “work day”.
Account & Billing Issues
Patreon: We cannot access your account or membership details, alas. But you can find your membership settings here: https://www.patreon.com/settings/memberships
ThriveCart: You can update your details, credit card, and other information here: https://johnn.thrivecart.com/updateinfo/
Note that you cannot yet downgrade or upgrade your membership tier in ThriveCart. Email us at [email protected] and we’ll take care of this for you.
Campaign Logger / Campaign Community
Reset your password anytime here:
https://campaign-identity.com/Account/ChangePassword
This link is a handy way to see all your loot once the Giant Steaming Machine gets your registration:
https://profiles.campaign-identity.com
To cancel your Campaign Logger subscription, fill out this short request form here: https://www.campaign-logger.com/cancel.html
Community
Join us on the Roleplaying Tips Discord: https://discord.gg/6MxTRAqQ76
For help requests, feel free to use the General channel (it is public, so do not share your account details there).
Discord is the perfect place to ask how to do something, get clarification about a newsletter issue, or how to use Campaign Logger.
If none of these categories match your needs, email us at: [email protected]